After-Sales Service

At TAV, we are committed to supporting you throughout the entire lifecycle of your equipment Our goal is to be by your side at every stage, ensuring a seamless, efficient, and trouble-free experience.

We offer the following services:

Our dedicated technical support team is available to address any issues that may arise. You can reach us via email or telephone by providing a clear description of the problem or your specific requirements. Depending on the nature of the issue, we will offer effective solutions through
Remote assistance. If necessary,
a specialised team can be dispatched to your facility for on-site service..

*This service is subject to quotation.

Our sales team remains available to assist with any inquiries related to your purchased services. From production updates to logistics and shipping, we provide ongoing, personalised support o ensure that everything proceeds as planned.

We understand the importance of maintaining uninterrupted operations. That’s why we are fully prepared to respond to any emergency with speed and professionalism. Reach out through our available contact channels, our team is ready to provide immediate solutions.

Customer Service Hours: 07:00– 19:00

Feel free to contact us at any time to receive the assistance you require.

Contact us today

Leave us your contact information and we will get back to you as soon as possible.
Thank you for contacting us!

BASIC INFORMATION ON DATA PROTECTION: Data Controller: TECNO ALIMENTARIA VALENCIANA S.L.U | Controller’s Address: Calle Sierra Perenchía nº28, CP 46960 – Aldaia (Valencia) | Purpose: Your data will be used to respond to your requests and provide you with our services. Additionally, if you have submitted your resume, your personal data will be used to participate in our recruitment processes. | Marketing: We will only send you marketing communications with your prior authorization, which you can provide by ticking the corresponding checkbox. | Legal Basis: We will only process your data with your prior consent, which you may provide by ticking the appropriate checkbox. | Recipients: In general, only duly authorized personnel within our organization will have access to the information you provide. We may also share your information with entities interested in your professional profile. | Rights: You have the right to know what information we hold about you, to rectify it, and to request its deletion, as explained in the additional information available on our website. | Additional Information: For more details, please refer to the “PRIVACY POLICY” section on our website.

Technical Assistance